Refund policy

Effective Date: August 5, 2025 

We accept returns and exchanges of unworn, unused items in their original condition within 14 days of delivery. 

How to Start a Return/Refund or Exchange 

To begin, email us at hello@haloandhound.com and we’ll guide you through the next steps. 

Important: 

  • Include the original packing slip or your order number inside the return package.  

  • Without this information, we cannot identify the return or match it to your order, and your refund or exchange will not be processed. 

  • All original labels MUST be attached. 

  • Incomplete returns may be returned to you at your expense or discarded. 

Damages & Order Mistakes 

We pray everything arrives just as expected. If your order is damaged, defective, or incorrect, please inspect your items upon delivery and contact us immediately by emailing us at hello@haloandhound.com.  We’ll make it right—quickly and kindly. 

Graceful Guidelines 

  • Return shipping is the responsibility of the customer unless the item was sent in error or arrived damaged. 

A Note of Gratitude 

Thank you for understanding and for being part of the Halo & Hound family. Your support means the world to us, and we’re grateful to serve you and your pup with products made in love and faith.